Our Guarantee & Warranty - Wendell Restoration Fort Worth

The Wendell Restoration Fort Worth Guarantee

We put our name on every job we take in Fort Worth, and we’ve done it that way since 2006. The Wendell Restoration guarantee isn’t a sales line. It’s a written promise, handed to you before we start, that says the work will be done right or we’ll come back and make it right. If a repair we performed fails within 365 days, we return and fix it at no charge. That’s the 365-Day Done Right Promise, and it’s stated in writing on every single job we do in Tarrant County. No fine print. No phone tag. Just a company that answers for its work.

Call (682) 432-0584

What’s Covered

• Workmanship. Every water damage repair and mold remediation we perform in Fort Worth is backed by our 365-Day Done Right Promise, stated in writing on the job.
• Equipment and drying standards. We run professional-grade gear from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry under IICRC, RIA, and IFA standards, and we track moisture levels until the structure is actually dry, not just surface-dry.
• Cleanup and containment. We contain the affected area, protect your belongings that can be saved, and leave the worksite clean when we finish, every time.
• On-time arrival with a live arrival time. You get a live arrival time you can track, not a vague four-hour window, so you know when our background-checked, uniformed technicians will walk through your door.
• Honest pricing. The price goes in writing before any work starts, and a digital invoice is texted to you so you can pay from the link. The number on the screen is the number you pay.
• Free second visit if the repair fails. If a repair we performed doesn’t hold, we come back and do it again at no cost. That’s not a prorated credit or a discount. It’s a free visit.

Our Satisfaction Promise

If something isn’t right, you call us and we show up. No arguing about whose fault it is. No waiting for a claim number. Blake Sorensen, our owner, is the person you’ll talk to when you call, and he’s a restoration technician himself, not a call center operator reading a script. The process is simple: you describe what’s wrong, we schedule the return visit, and we fix it. If a repair we performed fails within 365 days, the second visit is free, period. That’s the entire promise, and it’s written into the paperwork on every job. We’d rather lose money on a callback than leave a Fort Worth homeowner standing in a wet hallway wondering if we’re going to answer the phone.

Licensed & Insured Backing

A guarantee only matters if the company behind it is still standing. We’re licensed and insured in Texas, and we carry the coverage that protects you and your property when we’re working in your home. Licensing means the state has verified we meet its standards to perform restoration work. Insurance means that if something goes wrong, you’re not left holding the bill. We’re also independent, owned and operated as part of the Relay Home Co. family, which means the people doing the work are the people who answer for it locally, not a distant corporate office. When you hire Wendell Restoration Fort Worth, you get a real Fort Worth company with real Texas credentials standing behind the work.

Why the Guarantee Is in Writing

Verbal promises don’t survive a wet drywall emergency. When a supply line bursts in a Fairmount bungalow at two in the morning, or a water heater lets go in a Saginaw split-level on a Sunday, you need to know exactly what you’re agreeing to before the equipment comes off the truck. That’s why every Wendell job includes a written price before any work starts, a written guarantee on every repair, and a free second visit if the repair fails. Three standing offers, every job, no exceptions. You should never have to guess what a restoration company will charge or whether they’ll stand behind the work. You should be able to read it in black and white before we cut the first piece of baseboard.

What the 365-Day Done Right Promise Means in Practice

Here’s how it actually plays out. We dry a bathroom after a tub overflow in a home off Camp Bowie, replace the damaged drywall, and leave. Sixty days later you notice a seam cracking or a soft spot where we said the framing was dry. Most companies would tell you it’s normal settling or that your foundation shifted. We don’t. You call (682) 432-0584, a live person answers, and we schedule the return visit. We come back, we assess it, and if our repair failed, we fix it at no charge. That’s the difference between a guarantee that lives in a marketing brochure and one that lives in the written scope you sign before we start.

Where Our Guarantee Comes From

Wendell Restoration was founded in 2006, and for nearly two decades the same principle has driven every job: restoration work should be done the way you’d do it for your own mother’s house, and then you should stand behind it like it was your own mother’s house. Blake Sorensen runs this location with that principle intact. He writes the prices, he runs the crews, and he’s the one who picks up the phone when something isn’t right. That’s not a corporate structure. It’s just accountability with a Fort Worth address. Every technician who shows up at your door is background-checked and uniformed, and you get a live arrival time before they arrive, so there’s no question about who’s on your property and when.

Guarantee FAQ